DOCUMENT:Q192658  31-JUL-2001  [sms]
TITLE   :SMS: Remote Cntrl May Stop Responding When Opening Applications
PRODUCT :Microsoft Systems Management Server
PROD/VER:winnt:1.2
OPER/SYS:
KEYWORDS:kbtshoot smsremtshoot kbRemoteProg

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Systems Management Server version 1.2 
-------------------------------------------------------------------------------

SYMPTOMS
========

When Microsoft Office applications such as Microsoft Word or Microsoft Excel or
others such as PaintBrush are started through Remote Control, a Systems
Management Server client running on a NEC PC98 platform may stop responding
suddenly. The client computer must then be restarted.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Systems Management
Server version 1.2. This problem has been corrected in the latest U.S. service
pack for Microsoft Systems Management Server version 1.2. For information on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):

   S E R V P A C K

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: smsrc hang hangs hung rc helpdesk quick viewer window freeze freezes lock locked locks up launched reboot rebooted prodsms

======================================================================
Keywords          : kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.