DOCUMENT:Q192498 09-SEP-1999 [sms] TITLE :SMS: Repackage of Netscape Communicator 4.03 Fails to Show Icons PRODUCT :Microsoft Systems Management Server PROD/VER:WINDOWS:1.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server Installer version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When using Microsoft Systems Management Server Installer to do a repackage of Netscape Communicator 4.03 Pro, the installation fails in several ways depending on the platform. On Microsoft Windows NT systems, the icons created by the Systems Management Server Installer do not correspond to those created by the actual Netscape installation. The problem occurs when the shortcut icon number generated by the Systems Management Server Installer is greater than 127 in the installation expert. When the number exceeds 127 and you click OK in the Installation Expert, you are prompted to enter a number between 0 and 127, even though Installation Expert put the higher number in the icon number field. This occurs because the Installation Expert uses 7 bits to represent an icon number, when it should be a 16-bit value. On Microsoft Windows 95 computers, the failures are similar to those on Microsoft Windows NT. In addition, a sub-group of the Netscape Start Menu is not created on the Microsoft Windows 95 systems. A "Normal" Netscape installation creates a Netscape Communicator Professional Edition program group and also creates a subgroup called Utilities when it is installed on either Windows NT or Windows 95. When repackaging Netscape under Windows 95, the Utilities group is not created; all the items that are normally installed in this group are placed in the Netscape Communicator Professional Edition group (with incorrect icons). CAUSE ===== The icon numbers for each installation are as follows: SMS Installer Netscape (Actual) Icon Name Icon Number Icon Number ----------------------------------------------------------- IBM Host On-Demand 4 5 Collabra 31 4 Composer 155 3 Messenger 187 11 Navigator 254 1 Netcaster 28 6 User Profile Manager 27 7 This problem has the potential of occurring with every icon that has a value greater than 127. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server Installer builds 1.0.24 and earlier for Microsoft Windows NT and Windows 95. MORE INFORMATION ================ The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prodsms ====================================================================== Keywords : Technology : kbSMSSearch kbSMSI100 Version : WINDOWS:1.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.