DOCUMENT:Q192234 11-DEC-2001 [winnt] TITLE :Winstone 97 Running on Console Freezes System PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe. SYMPTOMS ======== With Winstone 97 running on the console, Terminal Server stops responding and freezes the system. You may be able to press CTRL+ALT+DELETE to gain control of the system, but the test cannot proceed. CAUSE ===== This problem is caused by a Winstone 97 application incompatibility under Terminal Server. RESOLUTION ========== WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD). To resolve the problem, add the following compatibility flags to allow Winstone 97 to run under Terminal Server: - HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion \Terminal Server\Compatibility\Applications Add Value: mtrun Flags = REG_DWORD 0x408 - HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion \Terminal Server\Compatibility\Applications Add Value: adhelp Flags = REG_DWORD 0x408 - HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion \Terminal Server\Compatibility\Applications Add Value: wsbp97 Flags = REG_DWORD 0x408 - HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion \Terminal Server\Compatibility\Applications Add Value: wshe97 Flags = REG_DWORD 0x408 - HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion \Terminal Server\Compatibility\Applications Add Value: pm6 Flags = REG_DWORD 0x408 - HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion \Terminal Server\Compatibility\Applications Add Value: zdbui Flags = REG_DWORD 0x40c NOTE: The above registry keys are one path; they have been wrapped for readability. STATUS ====== Microsoft has confirmed this to be a problem in Terminal Server Edition, version 4.0. We are researching this problem and will post additional information here in the Microsoft Knowledge Base as it becomes available. Additional query words: terminalsrv winstone ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.