DOCUMENT:Q190233 11-DEC-2001 [winnt] TITLE :Terminal Licensing Failed with the Specific Error 3221487623 PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== Terminal Server licensing fails to start with the following errors: Source: Service Control Manager Event ID: 7024 The Terminal Server Licensing service terminated with service-specific error 3221487623. Source: TermServLicensing Event ID: 7 Can't connect to database. CAUSE ===== The Terminal Server Licensing service is unable to access hydra.mdb. The file is missing or has become corrupt. RESOLUTION ========== Use one of the following steps to resolve this problem: 1. Using Windows NT Explorer, go to the directory where Windows Terminal server was installed. Click System32 and then click Lserver. (the default location is \WTSRV\system32\lserver) Rename hydra.mdb to Hydra.old 2. From the Windows NT Terminal Server CD-ROM, expand hydra.md_ to hydra.mdb into the lserver directory. For example: Expand E:\i386\hydra.md_ c:\WTSRV\system32\lserver\hydra.mdb Where "E:" is the CD-ROM drive letter. 3. Start the Terminal Server Licensing service -or- Check the following in Control Panel: 1. Click Control Panel and then select ODBC. 2. Click on the System DSN tab. 3. Ensure the Name is "Hydra License". It should be exactly as it is in quotes. Driver should be Microsoft Access Drive (*.mdb). Verify that the driver points to the right database file. License server setup will set this to %systemroot%\system32\lserver\hydra.mdb. If the name and driver are different, please change to the above. STATUS ====== This behavior is by design. Additional query words: license ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.