DOCUMENT:Q189318 20-MAY-2002 [crossnet] TITLE :Scheduled Fax ThatIncludes Files Is Never Sent PRODUCT :Windows for Workgroups and Windows NT Networking Issues PROD/VER:WINDOWS:; winnt:4.0,5.0,5.5 OPER/SYS: KEYWORDS:exc55sp2fix kbExchange500preSP3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 OEM Service Release - Microsoft Exchange Server, versions 4.0, 5.0, 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use Windows Messaging in Microsoft Windows 95 OEM Service Release 2 to create a new fax that is scheduled to be sent at a certain time instead of being sent immediately, and you include one or more files with the fax, the fax may never be sent. CAUSE ===== This problem occurs when the fax's properties are modified while the fax is still in the outbound queue. After the Messaging Application Programming Interface (MAPI) dynamic-link library (DLL) is notified that the properties have been modified, the DLL may indicate that the properties were modified at the same time as the original fax was submitted. As a result, the fax is never sent. RESOLUTION ========== Windows 95 OEM Service Release 2 -------------------------------- A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: Component: MAPI File Name Version ------------------------ Mapi.dll 4.0.834.840 Mapi32.dll 4.0.834.840 Exchange Server 4.0 ------------------- A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: Component: MAPI File Name Version ---------------------- Mapi.dll 4.0.997.1 Mapi32.dll 4.0.997.1 Exchange Server 5.0 ------------------- A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: Component: MAPI File Name Version ------------------------ Mapi32.dll 5.0.1461.43 Exchange Server 5.5 ------------------- To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack The English version of this feature should have the following file attributes or later: Component: MAPI File Name Version ----------------------- Mapi32.dll 5.5.2326.0 STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. Additional query words: delayed ====================================================================== Keywords : exc55sp2fix kbExchange500preSP3fix Technology : kbWin95search kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 kbOPKSearch Version : WINDOWS:; winnt:4.0,5.0,5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.