DOCUMENT:Q189308 22-SEP-1999 [sna] TITLE :Manager Fails to Detect Installed Link Service PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:4.0,4.0 SP1 OPER/SYS: KEYWORDS:kbbuglist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 4.0, 4.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== When you add multiple link services of the same type (for example, multiple 802.2 DLC link services), sometimes a link service will not be properly recognized by SNA Server Manager. CAUSE ===== When you create an object, a check is done to see if an object of the same name exists. The name compare function used to check for an existing name uses an incorrect length. This can lead to a problem where a new object with a name similar to an existing object is not added because the name compare function indicates that the name already exists. For example, an 802.2 DLC link service with a name of SnaDlc22 will not be shown in Manager if SnaDlc2 is already installed. The name compare function indicates that SnaDlc22 matches SnaDlc2, because it uses an incorrect length for the object name. RESOLUTION ========== Microsoft has confirmed this to be a problem in SNA Server version 4.0 and 4.0 SP1. This problem was corrected in the latest SNA Server version 4.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: ====================================================================== Keywords : kbbuglist Technology : kbAudDeveloper kbSNAServSearch kbSNAServ400 kbSNAServ400SP1 Version : WINDOWS:4.0,4.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.