DOCUMENT:Q186805  10-AUG-2001  [winnt]
TITLE   :Intermittent Stop 0xA in Srv.sys on Shutdown
PRODUCT :Microsoft Windows NT
PROD/VER:WinNT:4.0
OPER/SYS:
KEYWORDS:kbWinNT400sp4fix

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

During a system shutdown, Windows NT may display a blue screen with the
following STOP error message:

   STOP: 0x0000000A
   IRQL_NOT_LESS_OR_EQUAL
   Srv.sys

The parameters are unknown.

CAUSE
=====

One cause of this problem is that Srvsvc.dll may unload the Srv.sys driver
before it can finish all of the worker threads completely.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
Windows NT Server 4.0, Terminal Server Edition. For additional information,
please see the following article in the Microsoft Knowledge Base:

   Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition. This problem was first corrected in Windows
NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition
Service Pack 4.


Additional query words: virus scanning scanner 0xa

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Keywords          : kbWinNT400sp4fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch
Version           : WinNT:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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