DOCUMENT:Q176324 26-JUL-2001 [crossnet] TITLE :RAS Service Disabled during H/PC Explorer Connectivity PRODUCT :Windows for Workgroups and Windows NT Networking Issues PROD/VER::1.0,4.0 OPER/SYS: KEYWORDS:kberrmsg kbinterop kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows CE, version 1.0 - Microsoft H/PC Explorer, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to connect your Microsoft Windows CE computer to a Microsoft Windows NT Remote Access Service (RAS) Server, you may receive the following error message from Microsoft H/PC Explorer: Cannot start communications services. The Remote Access Service (RAS) is failing to start for an unknown reason. Close all applications, disconnect the H/PC serial cable and restart the desktop PC. If this error continues to occur, consult the Communications Troubleshooter topic in the Troubleshooting section of H/PC Explorer help. CAUSE ===== The user with which you are attempting to connect does not have administrative rights on the local computer running Windows NT. WORKAROUND ========== To correct the setup so you will no longer receive the above error message, perform one of the following: - Give user(s) administrative privileges for their computers running Windows NT. -or- - Add domain user(s) to the Power Users group on the local workstations running Microsoft H/PC Explorer. For additional information on RAS permission issues, please see the following article in the Microsoft Knowledge Base: Q153716 Permissions Required to Perform RAS Administration Additional query words: windowsce ====================================================================== Keywords : kberrmsg kbinterop kbnetwork Technology : kbOSWinCE kbZNotKeyword kbWinCESearch kbWinCE100 kbHPCExplorer Version : :1.0,4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.