DOCUMENT:Q175637  07-SEP-2001  [winnt]
TITLE   :Poor Print Quality with Epson Stylus Pro XL ESC/P 2
PRODUCT :Microsoft Windows NT
PROD/VER:WinNT:4.0
OPER/SYS:
KEYWORDS:kbprint kbWinNT400sp4fix

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The information in this article applies to:

 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

When you print color documents from a computer running Windows NT 4.0 Service
Pack 3 to an Epson Stylus Pro XL printer, you may experience print defects. You
may notice horizontal white lines going through the entire page of color
documents.

CAUSE
=====

This problem occurs when you set the document default graphic resolution to 720
dpi and the print processor to "Always Spool RAW DATA Type."

This problem does not occur when you use 360 dpi or the default EMF spooling.
Epson monolithic printer drivers always use banding. The above problem is
related to whether the driver performs banding.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
Windows NT Server 4.0, Terminal Server Edition. For additional information,
please see the following article in the Microsoft Knowledge Base:

   Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


After applying the hotfix, it may be necessary to manually remove the Epson
printer and drivers and then re-create the printer before the fix takes effect.
For more information, please see the following Microsoft Knowledge Base
article:

ARTICLE-ID: Q135406
TITLE : Steps to Manually Remove and Reinstall a Printer Driver

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition. This problem was first corrected in Windows
NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition
Service Pack 4.


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Keywords          : kbprint kbWinNT400sp4fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch
Version           : WinNT:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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Copyright Microsoft Corporation 2001.