DOCUMENT:Q175077 06-MAR-1999 [sms] TITLE :SMS: Audit Gets "No Data Available" Message After Full Inventory PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbusage kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== After a full inventory is added to the database, the Audited Packages icon in Personal Computer Properties shows "No Data Available." The audited packages appear if you click on the history records. CAUSE ===== When a full inventory (that is, both hardware and software inventory together) is run, and Inventory Dataloader adds the inventory to the database, Dataloader looks at the current entries for the client's dwMachineID. If entries exist, and they are not contained in the new "full" MIF, Dataloader removes them from the current record and adds them to the history record for the client. WORKAROUND ========== To work around this problem, view audited packages as historical records, where they will appear correctly. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2. MORE INFORMATION ================ Software Auditing is not intended to be used for targeting workstation package distribution. Precise software inventory of workstations should be done using software inventory rules (Inventory Packages), because they are more efficient and accurate. For additional information, please see the following article in the Microsoft Knowledge Base: Q148263 Invalid Audit and History Records Additional query words: prodsms smsadmin smsdatabase data loader ====================================================================== Keywords : kbusage kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.