DOCUMENT:Q172966 22-OCT-2000 [sna] TITLE :SNA Manager Fails to Open Backup Configuration File PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:3.0,3.0 SP1 OPER/SYS: KEYWORDS:kberrmsg kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 3.0, 3.0 SP1, on platform(s): - the operating system: Microsoft Windows NT ------------------------------------------------------------------------------- SYMPTOMS ======== When a user starts the SNA Manager while the Windows NT Server that hosts the Primary SNA Server is not reachable, the following pop-up message is displayed : "from SNAOLE - Configuration file not found". Clearing the message box by clicking the "OK" button, SNA Manager reports the message "CONFIG READ FAILED rc = 3935" on the information bar of the subdomain window. CAUSE ===== When a Backup SNA Server starts, it reads the configuration file from the Primary SNA Server. When SNA Manager is run on that Backup SNA Server and the Primary SNA Server is unreachable, there is no mechanism to switch to the backup configuration file so the errors are displayed. RESOLUTION ========== An SNA Server hotfix is available to correct this problem. Now, if SNA Manager fails to open the Currently Active Config File, a pop-up message is displayed saying: "Unable to open the Primary SNA Server configuration file. Okay to attempt opening a Backup SNA Server in read-only mode?" If the user clicks OK, Manager will look for a Backup Configuration File to open. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server 3.0 and 3.0 Service Pack 1 (SP1). This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: ====================================================================== Keywords : kberrmsg kbnetwork Technology : kbAudDeveloper kbSNAServSearch Version : WINDOWS:3.0,3.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.