DOCUMENT:Q172635 02-APR-2000 [sna] TITLE :Event 567, RC =10048 When Restarting SNA Server PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:2.11,3.0,3.0 SP1 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 2.11, 3.0, 3.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== If the SnaBase or SnaServer services fail with an access violation, the TCP/IP socket ports that they use may not be cleaned up properly. When you attempt to restart the SnaBase or SnaServer service, you will see the following error logged in the event viewer: Event ID: 567 Description: Creation of a named pipe failed, rc = 10048, pipe = The 10048 error corresponds to Winsock error WSAEADDRINUSE (address in use). After this problem occurs, the server must be restarted in order to restart SNA Server. CAUSE ===== If SnaBase or SnaServer encounters an access violation, it leaves some sockets in the open state. NOTE: You must still investigate the original cause of the access violation. Open a case with Microsoft Product Support Services, and provide the following information: \Drwtsn32.log \Traces\Snadump.log Windows NT application logs System event logs STATUS ====== Microsoft has confirmed this to be a problem in SNA Server version 2.11. Microsoft has confirmed this to be a problem in SNA Server versions 3.0 and 3.0 Service Pack 1. This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K MORE INFORMATION ================ With the fix applied, SNA Server cleans up the sockets in the top-level exception handler supported by Snadmod.dll. The cleanup will always happen, provided the exception handler is invoked, and services can be restarted without restarting the computer in such situations. Additional query words: ====================================================================== Keywords : kbnetwork Technology : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ211 kbSNAServ300SP1 Version : WINDOWS:2.11,3.0,3.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.