DOCUMENT:Q172324 07-SEP-2001 [winnt] TITLE :Unable to Print to AppleTalk Printer PRODUCT :Microsoft Windows NT PROD/VER:WINDOWS NT:3.51,4.0 OPER/SYS: KEYWORDS:kbenv kbprint ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 3.51, 4.0 - Microsoft Windows NT Workstation versions 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you create an AppleTalk port connection to an AppleTalk printer, you may be unable to print to the AppleTalk printer. You may find that one Windows NT-based computer can print to the AppleTalk printer, but others cannot. CAUSE ===== A Windows NT workstation or server has captured the AppleTalk printer and is preventing other computers from accessing the printer. RESOLUTION ========== To resolve this issue, follow these steps: 1. On the Windows NT-based computer that can print to the AppleTalk printer, double-click Printers in Control Panel. 2. On the File menu, click Server Properties. 3. Click the Ports tab. 4. Click the AppleTalk port, and then click Properties. 5. Click the Capture This AppleTalk Printing Device check box to clear it. 6. Click OK. MORE INFORMATION ================ When you capture an AppleTalk printing device, you create a persistent connection to the device that prevents anyone else from connecting to the device. Disabling the Capture option tells Windows NT to create the connection, send the print job to the printer, and then disconnect. ====================================================================== Keywords : kbenv kbprint Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT400search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search Version : WINDOWS NT:3.51,4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.