DOCUMENT:Q172229 09-AUG-2001 [winnt] TITLE :Stop 0x00000050 During WinNT 3.51 to 4.0 Upgrade on Compaq PRODUCT :Microsoft Windows NT PROD/VER:WinNT:3.51,4.0 OPER/SYS: KEYWORDS:kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.51, 4.0 - Microsoft Windows NT Server versions 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you upgrade from Windows NT 3.51 to Windows NT 4.0, the following error may occur: Stop 0x00000050 ( 0xf4060000, 0x00000000, 0x00000000, 0x00000000 ) Page Fault in Non Paged Area. The first parameter may vary depending on the computer configuration, but the last three should be all 0's. CAUSE ===== This error is generated by files related to Compaq's Insight Manager version 2.61 or 3.0. WORKAROUND ========== Rename the following files found in %SystemRoot%\System32\Drivers; Cpqsdm.sys - which is the SCSI Device Manager Sysmgmt.sys - which is the Systems Management Driver After renaming the files, restart your computer to allow setup to proceed. NOTE: You may encounter additional error messages relating to Insight Manager. If the file system is NTFS, a parallel copy of Windows NT will need to be installed into a temporary directory. After Windows NT is installed and the files renamed, restart the computer and choose the original installation from the Boot.ini menu to continue the upgrade process. After the upgrade is completed, it is recommended that Insight Manager be reinstalled, apply any Windows NT 4.0 service packs that may be needed, and then apply the latest SSD from Compaq. It is recommended that for Windows NT 4.0, that Insight Manager version 3.3 or later be used. MORE INFORMATION ================ Sysmgmt.sys - Systems Management Driver is responsible for logging critical errors about the computer in the server health logs. For more information about Insight Manager and Sysmgmt.sys, see the following articles in the Microsoft Knowledge Base: Q135528 Event ID 1999 Appears When Using Compaq Insight Manager Q146054 Stop 0xC0000263 When Upgrading to WinNT 3.51 Additional query words: stop 0x50 setup ====================================================================== Keywords : kbsetup Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT400search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search Version : WinNT:3.51,4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.