DOCUMENT:Q172118 01-APR-2000 [sna] TITLE :Failure to Open Domain Error Displayed Too Soon By Manager PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:3.0 SP1 OPER/SYS: KEYWORDS:kbbuglist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, version 3.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== When trying to open SNA Server subdomains, SNA Server Manager may display a Failed to Open Domain error message prematurely. The SNAOLE error message pops up stating that the domain could not be found but then the domain is opened normally. CAUSE ===== When trying to find the SNA Server configuration file path, a call is made to the SNA Server DMOD (SNADMOD.DLL). If the DMOD is locked doing an Open connection which times out, the call does not return for a while. This call has a timeout of 10 seconds, after which the "Failed to Open Domain" message was displayed. RESOLUTION ========== An update has been made that increases the timeout for the call to find the SNA Server configuration file path to 60 seconds to reduce the likelihood of this problem occurring. During this 60 seconds, SNA Server Manager is unable to respond to user input. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft SNA Server, versions 3.0 and 3.0 SP1. This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: ====================================================================== Keywords : kbbuglist Technology : kbAudDeveloper kbSNAServSearch kbSNAServ300SP1 Version : WINDOWS:3.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.