DOCUMENT:Q171403 09-AUG-2001 [winnt] TITLE :CardWizard May Cause Startup Hangs after Windows NT 4.0 SP PRODUCT :Microsoft Windows NT PROD/VER:Windows4.0 OPER/SYS: KEYWORDS:kb3rdparty kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Windows NT 4.0 Service Pack 2 (SP2) or later on a system using CardWizard for Windows NT version 2.0 or earlier, your system may stop responding (hang) during restart. CAUSE ===== This problem exists because Windows NT Service Packs reinstall the Microsoft native Pcmcia.sys driver over the custom Pcmcia.sys driver provided in The CardWizard product. The Windows NT Service Pack 3 Readme.txt file warns of this: If you are running SystemSoft's CardWizard for Windows NT (support for PCMCIA) or PowerProfiler for Windows NT (support for Advanced Power Management), you must complete critical pre-installation procedures prior to installing this Service Pack. Otherwise, your computer may no longer boot after installation of Service Pack 3. These procedures can be found in the product section at http://www.systemsoft.com. WORKAROUND ========== To get back into the system, rename the Pcmcia.sys file found in the %SystemRoot%\System32\Drivers directory to something else. For example: Pcmcia.old On a FAT file system, start your computer from a MS-DOS disk and rename the file. On a NTFS file system, you will need to perform a parallel installation Of Windows NT or follow the steps found in the following Microsoft Knowledge Base article: Q164471 Replacing System Files Using a Modified Emergency Repair Disk. After you are back in Windows NT 4.0, uninstall CardWizard by running the Card Wizard setup. Then reinstall CardWizard for Windows NT 4.0. MORE INFORMATION ================ SystemSoft has worked with Microsoft to provide a patch for this problem for Windows NT 4.0 Service Pack 3. Unfortunately, this patch is not available for SP2 upgrades. Instructions for installing this patch are on SystemSoft's Web site. CardWizard is manufactured by SystemSoft, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: PCMCIA HANG sp2 sp3 ====================================================================== Keywords : kb3rdparty kbsetup Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : Windows4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.