DOCUMENT:Q170029  10-AUG-2001  [winnt]
TITLE   :Remote Access Service Fails If Plug and Play Service Disabled
PRODUCT :Microsoft Windows NT
PROD/VER:WinNT:4.0
OPER/SYS:
KEYWORDS:kbnetwork

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The information in this article applies to:

 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you try to detect a modem in the Remote Access Service (RAS) setup, Windows
NT queries the modem but returns the following error message:

   Windows NT did not find any modems attached to your computer.

If you try to start the Remote Access Connection Manager service or Dial-up
Networking, the following error message appears:

   Cannot load the Remote Access Connection Manager service.
   Error 711: RasMan initialization failure. Check the event log.

In the event log you will see:

   Event 7024 Service Control Manager
   The Remote Access Connection Manager service terminated with server-specific
   error 620.

If you try to open the Modem Control Panel, the application fails to open.

CAUSE
=====

The Plug and Play service is stopped or disabled.

RESOLUTION
==========

1. Go into Control Panel and click Services.

2. Start the Plug and Play service, and change the Startup mode from Manual or
   Disabled to Enabled.
======================================================================
Keywords          : kbnetwork 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0

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