DOCUMENT:Q169854 13-JUN-2001 [sna] TITLE :Print Session Hangs in Spooling Status and Printing for Session PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:3.0,3.0 SP1 OPER/SYS: KEYWORDS:kbnetworkkbbuglist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 3.0, 3.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== An SNA Server 3270 Print Session gets stuck in Spooling status forever and all printing for that print session stops. You have to stop the SNA Print Service and restart in order to recover. CAUSE ===== The problem happens when print sessions are stopped while print jobs are still being spooled and other print sessions are still running. The Spooling status bit is never unset (because of a bug in the code that was supposed to do this), and SNA Manager will display this status in preference to any other status bit which may be set (closing, inactive and so on). Therefore, the status bar sits at Spooling and never gets updated with the real status. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server 3.0 and 3.0 sp1. This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K MORE INFORMATION ================ With the fix applied, printing status is set to idle whenever SNA Print Service ends the current print job. Additional query words: ====================================================================== Keywords : kbnetwork kbbuglist Technology : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ300SP1 Version : WINDOWS:3.0,3.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.