DOCUMENT:Q169407 10-AUG-2001 [winnt] TITLE :Routing and Remote Access does not use TAPI Dialing Properties PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Routing and Remote Access Service Update for Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use a demand-dial interface in Routing and Remote Access Service (RRAS) for Microsoft Windows NT version 4.0, it fails to use the dialing properties that are normally used in Dial-Up Networking. For example, you may have your dialing properties set to always dial a 9 to access an outside line, or *70 to turn off call waiting. When you dial a demand-dial interface, those properties are not used. CAUSE ===== Demand-dial interfaces in Routing and Remote Access do not use telephony dialing properties. Normal Dial-Up Networking connections do use telephony dialing properties. You can configure your telephony dialing properties by double-clicking Modems in Control Panel. RESOLUTION ========== Manually enter any dialing strings you normally use directly into the phone number field for your demand-dial interfaces. For example, if you have your dialing properties set to always dial a 9 to access an outside line, you need to add a 9 to the beginning of your phone number; for example 9xxx- xxxx. STATUS ====== Microsoft has confirmed this to be a problem in Routing and Remote Access Service for Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. ====================================================================== Keywords : kbnetwork Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbAudDeveloper kbRRASNTSearch kbRRASNT400 Version : WinNT:4.0 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.