DOCUMENT:Q169262  07-MAY-1999  [iis]
TITLE   :FTP Service Blue Screens When Downloading
PRODUCT :Internet Information Server
PROD/VER:winnt:2.0,3.0
OPER/SYS:
KEYWORDS:kberrmsg

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The information in this article applies to:

 - Microsoft Internet Information Server versions 2.0, 3.0 
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SYMPTOMS
========

When you try to download a file from the FTP server, the server stops with the
following error message:

   STOP:0x000000a (0x0000015a, 0x00000001c, 0x00000000, 0x80116bf4
   0x80116bf4 has base at 80100000 ntoskrnl.exe

CAUSE
=====

This can be caused by an anti-virus software installed on the server.

Notes:

 - This is known to happen with Norton Antivirus and McAfee Antivirus.

 - This issue is not restricted to IIS and FTP, but also peer web services and
   simple downloading from web.

WORKAROUND
==========

If there is any anti-virus software installed, remove the software and test the
download again.

Additional query words: iis
======================================================================
Keywords          : kberrmsg 
Technology        : kbiisSearch kbiis300 kbiis200
Version           : winnt:2.0,3.0
Hardware          : ALPHA x86
Issue type        : kbprb

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