DOCUMENT:Q168645 09-AUG-2001 [winnt] TITLE :Error: Please Insert the Compaq SSD into Drive "CD-ROM" PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS:kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you upgrade a Compaq server from a Smart Start CD (that includes Compaq's OEM version of Windows NT) to a retail copy of Microsoft Windows NT, you may get the following error: Please insert the Compaq SSD into drive "CD-ROM". where "CD-ROM" is your drive letter assignment for the CD-ROM. CAUSE ===== This is caused when the original installation of Windows NT came from a Compaq Smart Start CD. The Compaq Software Support Diskette (SSD) is included on the Compaq CD and was installed at the same time from one media. When an upgrade is attempted from a non-Smart Start installation CD, it looks at the following registry setting for the setup source path: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup SourcePath E:\ (CD drive enumeration) RESOLUTION ========== The Compaq SSD now needs to be installed from a disk. Since the upgrade is looking for the CD (E: etc.) you cannot insert the disk into drive A: and continue. To fix this, do one of the following: - Press the Esc key to finish the upgrade. Install the SSD from a disk later. -or- - Edit the registry key: WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. 1. Start Registry Editor (Regedt32.exe) and locate the following subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup 2. Change the SourcePath to A:\ (do this before doing the upgrade). 3. Exit Registry Editor and restart your computer. The upgrade process will then ask you to insert the SSD into drive A:\. Additional query words: Compaq SSD Smart Start CD ====================================================================== Keywords : kbsetup Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : WinNT:4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.