DOCUMENT:Q168486 09-AUG-2001 [winnt] TITLE :16-bit Applications May Fail after HP ScanJet Installation PRODUCT :Microsoft Windows NT PROD/VER:WinNT:3.51,4.0 OPER/SYS: KEYWORDS:kb3rdparty ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 3.51, 4.0 - Microsoft Windows NT Workstation versions 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install the HP ScanJet Software version 2.5, 16-bit Windows-based applications may not start. When you double-click the application icon or executable file, the hourglass pointer appears for about ten seconds, but the application does not start. If you open an MS-DOS command prompt from within Windows NT and attempt to start an MS-DOS application such as the MS-DOS Edit utility, the application fails to start. The cursor temporarily freezes, and then eventually begins blinking again at the command prompt. CAUSE ===== The setup program of HPScanJet version 2.5 may add extra characters in the FILES= line of the CONFIG.NT file located in the \System32 folder. This affects the WOW (16-bit application) subsystem in Windows NT. RESOLUTION ========== Remove the extra characters in the FILES= line of CONFIG.NT so that the entry looks like the following: FILES = 20 You do not have to restart the computer for this change to take effect. MORE INFORMATION ================ HP ScanJet is manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: hpscanjet hpscan hpscan16 16bit ====================================================================== Keywords : kb3rdparty Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT400search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search Version : WinNT:3.51,4.0 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.