DOCUMENT:Q167232 09-AUG-2001 [winnt] TITLE :STOP:0x0000000A While Using HP NetServer Assistant 2.5 PRODUCT :Microsoft Windows NT PROD/VER:WINNT:4.0 OPER/SYS: KEYWORDS:kb3rdparty ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.51, 4.0 - Microsoft Windows NT Server versions 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== HP NetServer System running HP NetServer Assistant software version 2.5 fails with STOP:0x0000000A. CAUSE ===== The CIOArrayMgmnt agent in NetServer Assistant 2.5 is supposed to monitor the hard disk drives, but fails. The CIOArrayMgmnt agent reports errors when in fact there are no errors. This typically results in STOP:0x0000000A anywhere from two to seven hours later. RESOLUTION ========== To resolve this problem, do either of the following: - Disable the CIOArrayMgmnt agent. -or- - Upgrade to Net Server Assistant version 2.51. STATUS ====== This problem occurs when you use Microsoft Windows NT versions 3.51 and 4.0 and HP NetServer Assistant software version 2.5. MORE INFORMATION ================ The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 0x0a prodnt 0x0000000A crash crashes ====================================================================== Keywords : kb3rdparty Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT400search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search Version : WINNT:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.