DOCUMENT:Q166289 10-AUG-2001 [winnt] TITLE :Cannot Remove or Reinstall Windows Messaging PRODUCT :Microsoft Windows NT PROD/VER:4.0 97 OPER/SYS: KEYWORDS:kbenv kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== You may not be able to remove Windows Messaging by clearing the Windows Messaging check box on the Windows NT Setup tab in the Add/Remove Programs tool in Control Panel. When you try to clear the check box, your computer beeps. CAUSE ===== This behavior occurs when Microsoft Outlook has been installed after Windows Messaging was installed. This occurs so that Outlook cannot be made nonfunctional by the removal of another program. RESOLUTION ========== To remove Windows Messaging, you must first remove Outlook. After you remove Outlook and restart the computer, you can remove Windows Messaging. If you want to reinstall Windows Messaging, you should do so before reinstalling Outlook. MORE INFORMATION ================ Although you cannot remove Windows Messaging, you can still add and remove information services. To do so, click Windows Messaging on the Windows NT Setup tab in the Add/Remove Programs tool, and then click Details. Additional query words: uninstall ====================================================================== Keywords : kbenv kbtool Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search Version : 4.0 97 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.