DOCUMENT:Q165326 13-JUN-2001 [sna] TITLE :Application Exception in Snaprint.exe When Stopping Printer PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:3.0 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, version 3.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When attempting to stop a printer defined in SNA Server 3.0 Print Service, a General Protection Fault (GPF) in Snaprint.exe may occur. The following is a Dr. Watson log excerpt of the fault: function: RtlpWaitForCriticalSection 77f6cbda e920010000 jmp RtlpWaitForCriticalSection+0x196 (77f6ccff) 77f6cbdf 803d7859fa7701 ds:77fa5978=01 cmp byte ptr [fltused+0xca8 (77fa5978)],0x1 77f6cbe6 1bc0 sbb eax,eax 77f6cbe8 25c05afa77 and eax,0x77fa5ac0 77f6cbed 837e1000 cmp dword ptr [esi+0x10],0x0 ds:62182e82=???????? 77f6cbf1 8945fc mov [ebp-0x4],eax ss:02f3e90e=???????? 77f6cbf4 7506 jnz RtlpWaitForCriticalSection+0x93 (77f6cbfc) 77f6cbf6 56 push esi 77f6cbf7 e804feffff call RtlDumpResource+0x8f (77f6ca00) 77f6cbfc 8b06 mov eax,[esi] ds:60da447c=00000000 FAULT ->77f6cbfe ff4010 inc dword ptr [eax+0x10] ds:013dea06=???????? 77f6cc01 8b06 mov eax,[esi] ds:60da447c=00000000 77f6cc03 ff75fc push dword ptr [ebp-0x4] ss:02f3e90e=???????? 77f6cc06 6a00 push 0x0 77f6cc08 ff4014 inc dword ptr [eax+0x14] ds:013dea06=???????? 77f6cc0b ff7610 push dword ptr [esi+0x10] ds:62182e82=???????? 77f6cc0e e81db6ffff call ZwWaitForSingleObject (77f68230) 77f6cc13 3d02010000 cmp eax,0x102 77f6cc18 0f85b2000000 jne RtlpWaitForCriticalSection+0x167 (77f6ccd0) 77f6cc1e 57 push edi 77f6cc1f 68d4caf677 push 0x77f6cad4 77f6cc24 e8cb940000 call DbgPrint (77f760f4) CAUSE ===== The application exception was caused by SNA Print closing the printer, and then trying to access it again on a timer to recover from an error. The error was that the logical LAN printer was not available. RESOLUTION ========== SNA Print doesn't close and reopen the virtual printer without reinitializing it. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: ====================================================================== Keywords : kbnetwork Technology : kbAudDeveloper kbSNAServSearch kbSNAServ300 Version : WINDOWS:3.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.