DOCUMENT:Q164795 13-JUN-2001 [sna] TITLE :Print Jobs Do Not Print Through Office Vision 400 PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:3.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, version 3.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Print jobs created using Office Vision 400 will not print until the print session is cycled on and then off. What happens is that the print job sits at the WTR status until the print session in SNA Manager is recycled, at which time the job prints normally. CAUSE ===== There was a problem in Ppd5250.exe that has now been fixed. The print subsystem was sending back a response with a zero-length RU, which made the AS/400 give the print subsystem direction again (because it was expecting a proper response). Ppd5250.exe then gave the AS/400 direction, but it still had the zero-length RU. So the AS/400 returned direction back again, and this process repeated over and over. RESOLUTION ========== A fix is available to correct this problem. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodsna sna30 ====================================================================== Keywords : Technology : kbAudDeveloper kbSNAServSearch kbSNAServ300 Version : WINDOWS:3.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.