DOCUMENT:Q164754 31-JUL-2001 [sms] TITLE :Program Groups Not Created on Windows 95 or Windows NT 4.0 PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbnetwork kbPGC smsappman smspgc kbSMSAppMan ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== The Systems Management Server Program Group Control (PGC) application does not correctly create certain program groups for shared network applications on client computers running Windows 95 or Windows NT Workstation 4.0. These same program groups are created properly on client computers running Windows 3.1, Windows for Workgroups 3.1x, or Windows NT Workstation 3.51. The Pgc.log log file in the client's Ms/Sms/Logs directory contains one or more of the following entries: [date time] Program Group Control ==> Failed to write shortcut CAUSE ===== Program Group Control is unable to create shortcut entries that contain invalid characters for file names. Windows 95 and Windows NT Workstation 4.0 use the file system to create Start menu program groups and shortcuts. Program groups are actually folders (directories) and program items are actually link (.lnk) files. Windows 3.1, Windows for Workgroups 3.1x, and Windows NT 3.5x do not create directories or files to represent program groups or items, and are therefore unaffected. WORKAROUND ========== Do not use invalid characters for file names in the program group name when creating a shared network application program group through the Systems Management Server Administrator program. The following characters are invalid for directory and file names: backslash \ slash / colon : asterisk * question mark ? quotation mark " less than < greater than > pipe | You can confirm that no invalid characters are present by viewing the Program Group Properties window of the Systems Management Server Administrator program and noting the entry for the 'Name:' field. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: prodsms appctl appstart tshoot ====================================================================== Keywords : kbnetwork kbPGC smsappman smspgc kbSMSAppMan Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.