DOCUMENT:Q164746 09-AUG-2001 [winnt] TITLE :SMC 9332 EtherPower 10/100 Driver Does Not Load PRODUCT :Microsoft Windows NT PROD/VER:4.0 OPER/SYS: KEYWORDS:kbhw kbnetwork kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The SMC 9332 EtherPower 10/100 PCI Fast Ethernet network adapter driver may not load if it is manually selected in the Select Network Adapter list. This problem also occurs with the driver in the Drvlib\Netcard\Smcpci folder on the Windows NT 4.0 CD-ROM. CAUSE ===== The SMC 9332 EtherPower 10/100 PCI Fast Ethernet adapter has a Digital Equipment Corporation 21140 chip on it. Windows NT detects this adapter as a DEC PCI FastEthernet DECchip 21140 adapter. RESOLUTION ========== If it is the only network adapter in the computer, remove the driver for the SMC 9332 adapter and let Windows NT detect it as a DEC PCI FastEthernet DECchip 21140 adapter. Or, install the driver from the disk included with the adapter. If there is more than one network adapter in the computer, remove the SMC 9332 driver and manually select the DEC PCI FastEthernet DECchip 21140 driver in the Select Network Adapter list. Or, install the driver from the disk included with the adapter. ====================================================================== Keywords : kbhw kbnetwork kbHardware Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.