DOCUMENT:Q163311 13-JUN-2001 [sna] TITLE :Number of Active Users Exceeds Number of Active Sessions PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:2.1,2.11,2.11 SP1 OPER/SYS: KEYWORDS:kbnetworkkbbuglist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 2.1, 2.11, 2.11 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== The Server Properties in the SNA Server Administrator program show that the number of active users exceeds the number of active sessions and over time continues to increase. When the number of active users increases past 2,000, SNA Server starts to reject requests for new sessions. It will still continue to provide sponsors connections. CAUSE ===== This problem is related to the TN3270 service included with SNA Server 2.11 SP1. RESOLUTION ========== To resolve this problem, apply the updated TN3270 service referenced below. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server version 2.11 Service Pack 1 (SP1). A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. Additional query words: Clicount prodsna ====================================================================== Keywords : kbnetwork kbbuglist Technology : kbAudDeveloper kbSNAServSearch kbSNAServ211 kbSNAServ210 kbSNAServ211SP1 Version : WINDOWS:2.1,2.11,2.11 SP1 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.