DOCUMENT:Q161877 09-AUG-2001 [winnt] TITLE :Event 0 Source 0: ExIfStart Registry Key for Server Not Found 2l PRODUCT :Microsoft Windows NT PROD/VER:WINNT:3.5 3.51 4.0 OPER/SYS: KEYWORDS:kb3rdparty kbenv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If the computer running Windows NT Server is also running Cheyenne software Arcserver backup software, Windows NT Server periodically generates events that have no source or event ID. The message is: ExIfStart Registry key for server not found 2l. CAUSE ===== Arcserve uses Raima database software as part of its backup package. During the Arcserve installation process, this database software is not installed; only a database file and a software piece for it are installed. A Raima executable file named Rds.exe runs as part of the backup process, and it looks for the registry entry ExIfStart. Because the full Raima installation has not been run, the entry is not there. Note that the error message is harmless, and does not affect either Windows NT or the backup process. STATUS ====== The Cheyenne ArcServe tape backup software is manufactured by Cheyenne Software, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Cheyenne Software is working on a resolution for this problem. As of yet, there is no fix. You can reach Cheyenne Software at: Cheyenne Software (800) 243-9462 (516) 484-5110 Internet: http://www.chey.com/ Additional query words: prodnt ====================================================================== Keywords : kb3rdparty kbenv Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : WINNT:3.5 3.51 4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.