DOCUMENT:Q161644 10-AUG-2001 [winnt] TITLE :STOP 0x0000000A Sfmsrv.sys When Copying File to Mac Volume PRODUCT :Microsoft Windows NT PROD/VER:winnt:3.51,4.0 OPER/SYS: KEYWORDS:kbnetworkkbbuglist kbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After Service Pack 5 for Windows NT 3.51 or Service Pack 2 for Windows NT 4.0 is installed on a Windows NT 3.51 or 4.0 Server, and after a file is copied from a Macintosh computer to a Mac volume on that server, the following STOP error message appears on the Windows NT Server: STOP 0x0000000A (0xfe372026,0x00000002,0x00000001,0xfe372026) NOTE: The first and fourth parameters will always have the same value, but that value depends on where Sfmsrv.sys loads on the system. CAUSE ===== A function in Services for Macintosh may be paged out of memory at the time it is called during an interrupt. Since the code cannot be paged back into memory during an interrupt, a fault occurs. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT versions 3.51 and 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Windows NT 3.51 --------------- This hotfix has been posted to the following Internet location: ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT351/hotfixes-postSP5/sfmsrv-fix Windows NT 4.0 -------------- This hotfix has been posted to the following Internet location: ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/hotfixes-postSP2/sfmsrv-fix MORE INFORMATION ================ An example of a situation that could cause this problem is a Windows NT Server that is hosting many Windows 95 clients and a small number of Macintosh clients. If the situation arises where the Windows 95 clients are actively using the Windows NT Server and the Macintosh clients are not, the pageable code for Services for Macintosh could be paged to disk. Additional query words: prodnt 0xa sfm copy blue screen ====================================================================== Keywords : kbnetwork kbbuglist kbfixlist Technology : kbWinNTsearch kbWinNT351search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search Version : winnt:3.51,4.0 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.