DOCUMENT:Q161340 09-AUG-2001 [winnt] TITLE :RAS Error 692 with IBM MWave Modem and Logon Using DUN PRODUCT :Microsoft Windows NT PROD/VER:4.0 OPER/SYS: KEYWORDS:kb3rdparty kbui kbusage ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you log onto a workstation configured with an IBM MWave Modem, and are using the Logon Using Dial-up Networking feature in Windows NT 4.0, you receive the following error message: Error 692: Hardware failure in port or attached device. CAUSE ===== The IBM MWave Modem is not initialized until the Mwmwin.exe file is executed. This file is executed when you log on to Windows NT 4.0. RESOLUTION ========== Obtain updated MWave drivers from IBM. As a workaround, log on to Windows NT using a local account, then log off. This will allow Windows NT to correctly use the Logon Using Dial-Up Networking option. MORE INFORMATION ================ The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: dun ====================================================================== Keywords : kb3rdparty kbui kbusage Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.