DOCUMENT:Q160460 31-JUL-2001 [sms] TITLE :GPF in Administrator Tool During Remote Control of Netscape PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kb3rdparty kbtshoot kbusage kbsmsAdmin smsadmin smsremtshoot kbRemoteProgkbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you remotely control a computer running Windows 95 that is using Netscape Navigator 3.0, and the current web page has animated pictures, the Systems Management Server 1.2 Administrator Tool will generate a general protection fault (GPF) error when trying to view the animated pictures. CAUSE ===== This problem is caused when a compressed animated bitmap stream is transmitted to the Systems Management Server Administrator Tool, but the tool cannot properly handle the stream of animated pictures being updated to it. Static bitmaps, GIFs and JPGs will display correctly. WORKAROUND ========== To work around this problem, either use Netscape Navigator 2.0 or Microsoft Internet Explorer 3.0. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. Additional query words: prodsms 1.20 ====================================================================== Keywords : kb3rdparty kbtshoot kbusage kbsmsAdmin smsadmin smsremtshoot kbRemoteProg kbfixlist Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.