DOCUMENT:Q159952 25-JUL-2001 [sms] TITLE :SMS: "Please Insert Diskette in Drive" Message PRODUCT :Microsoft Systems Management Server PROD/VER::1.2,1.2 SP1,1.2 SP2,1.2 SP3,95 OPER/SYS: KEYWORDS:kbnetwork kbInventory smsinvkbfaq kbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.2, 1.2 SP1, 1.2 SP2, 1.2 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== Client computers running Windows for Workgroups or Windows 95 may receive a "Please insert diskette in drive X:" message (where X is the drive letter) at 17 percent of the hardware inventory. The message appears after you have applied Systems Management Server Service Pack 1, 2, or 3. CAUSE ===== This is a software regression in the Systems Management Server inventory component Getdisk.exe. Getdisk.exe was modified to resolve an issue with inventory collection on MS-DOS clients with removable cartridge drives installed, such as the Iomega Zip drive. This modification affected Getdisk.exe code to handle MS-DOS clients with one floppy disk drive that also impersonate drive B. WORKAROUND ========== To work around this problem, use the original Systems Management Server 1.2 version of Getdisk.exe. To do this, perform the following steps: 1. Retrieve Getdisk.ex_ from the Systems Management Server 1.2 compact disc and rename the file to Getdisk.exe (it is not compressed). 2. Copy Getdisk.exe to the Sms\Site.srv\Maincfg.box\Client.src\X86.bin directory on the computer running Systems Management Server. Getdisk.exe will be replicated to your logon servers from this directory. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2 Service Packs 1, 2 and 3. A supported fix is now available, but has not been fully regression- tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. Additional query words: prodsms err msg errmsg SP1 SP2 SP win95 removeable GETDISK.EXE ====================================================================== Keywords : kbnetwork kbInventory smsinv kbfaq kbfixlist Technology : kbSMSSearch kbSMS120 kbSMS120SP2 kbSMS120SP3 kbSMS120SP1 Version : :1.2,1.2 SP1,1.2 SP2,1.2 SP3,95 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.