DOCUMENT:Q158751 07-SEP-2001 [winnt] TITLE :Printing Problems Caused By Fax Software PRODUCT :Microsoft Windows NT PROD/VER::3.5,3.51,4.0 OPER/SYS: KEYWORDS:kbprint ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The Spooler Service stops running on a Windows NT computer and the following error occurs: On the print server, the following error appears in the system log when users attempt to print: Event ID: 2510 Source: SRV Type: Error Description: "The server service was unable to map error code 1722." -or- When you attempt to print on a computer running Windows NT Workstation the following error message appears: An application error has occurred and an application error log is being generated. Spoolss.exe Exception: access violation (0xc00000005), Address: CAUSE ===== These error conditions during printing may occur when third-party fax software is installed either on an Windows NT print server computer or on a computer running Windows NT Workstation. RESOLUTION ========== Some fax software programs modify the registry. It might become necessary to remove the fax software in order to print. However, some programs do not clean up the registry when they are removed. Check the registry to see if there are entries added by a fax software program that might be causing one of the previous errors. WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. 1. Start Registry Editor (Regedt32.exe) and locate the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print 2. Look for any entries that might be related to a fax software program. 3. Delete these entries. NOTE: Do NOT delete any of the subkeys of the Print key, such as Environments, Forms, Monitors, Printers, and Providers. NOTE: The symptoms described in this article may also be caused by third party port monitor software, and it may be necessary to remove the port monitor from the registry using the steps above. Additional query words: printing hangs ====================================================================== Keywords : kbprint Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : :3.5,3.51,4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.