DOCUMENT:Q158370  08-AUG-2001  [winnt]
TITLE   :Err Msg: Another Program Is Using the Selected Telephony...
PRODUCT :Microsoft Windows NT
PROD/VER:4.0
OPER/SYS:
KEYWORDS:kbsetup

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you add a second modem to a computer and attempt to use it, you may receive
the following error message:

   Another program is using the selected telephony device. Try again after other
   program completes.

CAUSE
=====

This error message occurs if a telephony program was started before the modem
was added.

RESOLUTION
==========

You must shut down and restart the computer before you can use the second modem.

MORE INFORMATION
================

When a modem is used, the following components are loaded into memory:

 - Modem.sys

 - Tapisrv.exe

 - Unimodem.tsp

Until these components are unloaded, a TAPI-aware program cannot use a modem that
was added after these components were started.

Additional query words: prodnt

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Keywords          : kbsetup 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

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