DOCUMENT:Q157681 25-JUL-2001 [sms] TITLE :SMS: IP Address Missing from Client Inventory PRODUCT :Microsoft Systems Management Server PROD/VER:WINDOWS:3.11; winnt:1.2 OPER/SYS: KEYWORDS:kbInventory smsinv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== Systems Management Server Inventory Agent fails to report an IP address for Windows for Workgroups 3.11 client and the following error is logged in the Invdos.log file located on the client in the Ms\Sms\Logs directory: Executing command: C:\MS\SMS\BIN\ipconfig.exe > C:\MS\SMS\TEMP\ipconfig.sms IP address information not found in output file CAUSE ===== Invdos.exe does not detect TCP/IP inventory while the SMS_P environment variable is present. SMS_P is a temporary variable set in Runsms.bat or Smsls.bat, and is used for storing path detail, during client setup. The variable is then reset during termination of the respective batch file. MORE INFORMATION ================ The absence of TCP/IP inventory causes Remote Control using IP sockets to fail. The following message appears during inventory (if it is run in verbose mode by setting SMSLS=1 prior to execution): Looking for TCP/IP stack Looking for Wolverine stack Performing TCP/IP detection :\MS\SMS\BIN\IPCONFIG.EXE > :\MS\SMS\TEMP\IPCONFIG.SMS "IP address information not found in output file" WORKAROUND ========== To work around this problem, do the following to Runsms.bat (which resides at \SMS\SITE.SRV\MAINCFG.BOX\CLIENT.SRC) or Smsls.bat (which resides at \SMS\SITE.SRV\MAINCFG.BOX): 1. Add an additional variable (for example: SMS_P2) to the :START section. For example: :START REM Check to see if we can save path and reserve the necessary environment REM space before continuing. set SMS_P=%PATH% set SMS_P2=%PATH% set SMS_TEMP=123456789012345678901234567890123456789012345 if "%SMS_TEMP%"=="123456789012345678901234567890123456789012345" goto FIND_OS goto LOW_ENV 2. Reset the SMS_P variable prior to execution of Invdos.exe in the :RUN_DOS section. For example: :RUN_DOS if not exist %0\..\%SMS_BIN%\setls%SMS_OS%.exe goto NOPATHARG0 setls%SMS_OS% -m:E -i -p:%SMS_BIN%\CLI_DOS.EXE -pa:/p:%%SMS_UNC%%\ - pa:%SMS_VERBOSE% %SMS_VERBOSE% set SMS_P= setls%SMS_OS% -m:E -i -p:%SMS_BIN%\INVDOS.EXE -pa:/l:%%SMS_UNC%%\ - pa:/i -pa:%SMS_VERBOSE% %SMS_VERBOSE% goto RESTORE 3. Restore the path from the new variable (SMS_P2) by changing the path line in the :RESTORE section. For example: :RESTORE REM Restore the previous path setting. PATH=%SMS_P2% goto END 4. Reset the new variable, instead of SMS_P in the :END section. For example: :END set SMS_P2= set SMS_OS= set SMS_BIN= set SMS_VERBOSE= STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2. This problem has been corrected in the latest U.S. Service Pack for Systems Management Server version 1.2. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base: " SERVPACK" (without the quotation marks) Additional query words: prodsms sms inventory automatic ip tcp/ip tcpip configuration enabled ====================================================================== Keywords : kbInventory smsinv Technology : kbSMSSearch kbSMS120 Version : WINDOWS:3.11; winnt:1.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.