DOCUMENT:Q157251 10-AUG-2001 [winnt] TITLE :Changing Video Card Produces Error Message PRODUCT :Microsoft Windows NT PROD/VER:4.0 OPER/SYS: KEYWORDS:kbdisplay kbhw kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you replace the video card in your computer with a different one, you may receive the following error message: At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details. When you click OK to clear the message, you receive the following message: A new graphics driver has been installed. The default display resolution from the driver has been temporarily used by the system. Please use the Display option in the Windows NT Control Panel to select your preferred display resolution. CAUSE ===== You receive these messages if you installed a new video card before you installed the proper driver for the card, or if you installed an incorrect driver for the video card. RESOLUTION ========== To resolve this issue, follow these steps: 1. In Control Panel, double-click Display. 2. On the Settings tab, click Display Type. 3. Click Detect, and then click Yes when you are prompted to proceed. 4. When you are prompted to restart the computer, do so. 5. When Windows NT restarts, it reports which video card was detected. Click OK. 6. In Control Panel, double-click Display. 7. On the Settings tab, click the Desktop Area (resolution) and Color Palette settings you want to use. 8. Click OK. 9. If you are prompted to restart the computer, do so. MORE INFORMATION ================ The following steps outline the recommended procedure for replacing a video card: 1. Install the driver for the new card while the original card is still in the computer. 2. Click the Start button, click Shut Down, click Shut Down The Computer, click Yes, and then turn the computer off. 3. Replace the video card. 4. Turn on the computer. Additional query words: prodnt display adapter ====================================================================== Keywords : kbdisplay kbhw kbHardware Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.