DOCUMENT:Q157230  10-AUG-2001  [winnt]
TITLE   :DisKeeper 1.1 Causes Errors During Windows NT 4.0 Upgrade
PRODUCT :Microsoft Windows NT
PROD/VER:4.0
OPER/SYS:
KEYWORDS:kb3rdparty kbsetup

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Workstation version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you are upgrading a computer to Windows NT 4.0, you may receive the
following error message:

   The procedure entry point NTDiskeeper could not be located in the dynamic
   link library Ntdll.dll.

This error can be generated by either the Dkfat.exe or Dkntfs.exe module, and can
occur even if the services are stopped before you begin the upgrade process.

CAUSE
=====

This behavior can occur if you are upgrading a computer on which DisKeeper 1.1
by Executive Software is installed. DisKeeper 1.1 replaces the Windows NT kernel
with a modified version.

RESOLUTION
==========

To work around this behavior, uninstall DisKeeper 1.1 before you upgrade the
computer to Windows NT 4.0.

MORE INFORMATION
================

Executive Software has announced an updated version of DisKeeper that is
designed for Windows NT 4.0. For additional information, please contact
Executive Software.

The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or other- wise, regarding
this product's performance or reliability.

Additional query words: prodnt

======================================================================
Keywords          : kb3rdparty kbsetup 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.