DOCUMENT:Q156745  31-JUL-2001  [sms]
TITLE   :SMS: App Log Error: Remote Control Keyboard Driver Failed...
PRODUCT :Microsoft Systems Management Server
PROD/VER:winnt:1.2
OPER/SYS:
KEYWORDS:kbnetwork kbtshoot kbMaintMan smsremtshoot smsmaintman kbRemoteProg

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Systems Management Server version 1.2 
-------------------------------------------------------------------------------

SYMPTOMS
========


When you press the CTRL+ALT+DEL pass-through "key" button (it looks like a key)
from the Quick Windows Viewer, it has no effect on the remote computer. This
happens when remotely controlling a Windows NT computer.

The following error is logged in the client Application Log:

   The SMS Remote Control Keyboard Driver service failed to start due to the
   following error: Cannot create a file when that file already exists.

The following error is logged in the System Log:

   The SMS Remote Control Keyboard Driver service failed to start due to the
   following error: Not enough storage is available to process this command.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Systems Management
Server version 1.2. This problem has been corrected in the latest U.S. Service
Pack for Microsoft Systems Management Server version 1.2. For information on
obtaining the Service Pack, query on the following word in the Microsoft
Knowledge Base:

   " SERVPACK" (without the quotation marks)

MORE INFORMATION
================

This problem has been reproduced on Micro Channel computers. It does not appear
to occur on other types of computers.


Additional query words: prodsms

======================================================================
Keywords          : kbnetwork kbtshoot kbMaintMan smsremtshoot smsmaintman kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.