DOCUMENT:Q156472 08-AUG-2001 [winnt] TITLE :Incorrect Error on Dial-In Only Server PRODUCT :Microsoft Windows NT PROD/VER:4.0 OPER/SYS: KEYWORDS:kbnetwork kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The following error message can appear on a dial-in only RAS server: The xxxx protocol can not be selected because it is not installed or it is disabled for Remote Access. To change, in Control Panel start Network, choose Services page, Remote Access Properties, and press the Network button. This error message is incorrect. CAUSE ===== If you configure a RAS server for dial-in only, start Dial-Up Networking (to dial out), and select a protocol under the server tab (independent of the dial-up server type chosen), you get an error message incorrectly saying that you don't have the protocol installed or you don't have the protocol enabled for RAS. Because dial-out is disabled on the computer, the error message should be something like the following (which you might see if the Dial-Up Networking tool is started from Accessories): This server is configured to be a dial-in only server. You cannot use phone book to configure dial-out options. Please contact your administrator for more information. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are researching this problem and will post new information here as it becomes available. Additional query words: prodnt RAS ====================================================================== Keywords : kbnetwork kbsetup Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.