DOCUMENT:Q156055 08-AUG-2001 [winnt] TITLE :Windows NT Setup Stops Responding w/HP CDR4020I on SCSI Chain PRODUCT :Microsoft Windows NT PROD/VER:winnt:3.5,3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51 - Microsoft Windows NT Server versions 3.5, 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== When running Winnt /b on a computer that has a Hewlett-Packard (HP) CDR4020I on a SCSI chain, Setup either stops responding at the blue screen after the first restart, or it stops responding on the third setup disk. CAUSE ===== The HP CDR4020I is a Write Once Read Many (WORM) device. Windows NT does not support WORM devices because of how they register themselves with the SCSI host adapter. RESOLUTION ========== Disconnect the power to the HP CDR4020I and restart Setup. It will bypass the detection of the HP CDR4020I and complete the setup process. NOTE: This problem may occur with other WORM devices. For testing purposes disconnect the WORM and rerun Setup. The Hewlett-Packard CDR4020I is manufactured by Hewlett-Packard Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: prodnt ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : winnt:3.5,3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.