DOCUMENT:Q155587 08-AUG-2001 [winnt] TITLE :No Administrative Tools or Common Folders Available PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When Microsoft Windows NT 4.0 installation finishes and it is started for the first time, an error message may appear mentioning that a service or device driver failed to start and instructing the user to check Event Viewer for more details. Additional symptoms may include the following: - All Common group folders, including Administrative Tools, are unavailable, so it is not possible to check Event Viewer or run any of the administrative tools such as User Manager for Domain, Server Manager, User Profile Editor, Performance Monitor, Backup, or Disk Administrator. - No output or error message is displayed when trying to obtain the network configuration dialog box by right-clicking the Network Neighborhood icon. - No Network icon appears in Control Panel. - No output is produced when you run Control Network from command line. CAUSE ===== These symptoms may appear if the Ole32.dll file in the %WinDir%\System32 folder is missing or corrupt. RESOLUTION ========== Restore a fresh copy of the Ole32.dll file from the Windows NT installation CD to the %WinDir%\System32 folder, restart the system, and check your network configuration settings. Additional query words: prodnt ====================================================================== Keywords : kbnetwork Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.