DOCUMENT:Q154710 08-AUG-2001 [winnt] TITLE :Cannot View Long File Names on Network in 16-Bit Programs PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kbnetwork kbuikbbuglist kbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are trying to open a file in a 16-bit program across a CSNW network connection, folders or file names may not appear in the dialog boxes. CAUSE ===== 16-bit programs may not be able to discern the representation of long file names on NetWare servers. This commonly occurs when a program uses the Commdlg.dll that is provided with Windows NT 4.0 for dialog boxes. RESOLUTION ========== To access the documents, use one of the following methods: - Change the name of the folder on the NetWare server so that it does not have a long directory name. - Change the name of the document to a shorter file name that uses the 8.3 naming convention. - Map a drive directly to the directory that contains the document. - View the documents by using My Computer or Windows NT Explorer. Double- click the file you want to open. - If possible, upgrade your 16-bit program to a 32-bit version. For additional information, please see the following article(s) in the Microsoft Knowledge Base: Q153949CSNW Does Not Support MS-DOS Name Space Correctly STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodnt ====================================================================== Keywords : kbnetwork kbui kbbuglist kbfixlist Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.