DOCUMENT:Q153948 13-JUN-2001 [sna] TITLE :TN3270E May Encounter Unexpected Application Exception PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:2.11,2.11 SP1 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 2.11, 2.11 SP1, on platform(s): - the operating system: Microsoft Windows NT ------------------------------------------------------------------------------- SYMPTOMS ======== The SNA Server 2.11 Service Pack 1 TN3270E Server may experience intermittent and random access violations. If this occurs, the SNA Server TN3270E service will log the following event in the Windows NT application event log: Event ID:5 The TN3270E Service has abnormally terminated. EXPLANATION An exception (0xC0000005) has occurred that has caused the TN3270E Service to terminate. ACTION Record message and contact technical support. CAUSE ===== The TN3270 Server uses a critical section to protect its session control blocks. However, it was not always using this critical section when it scanned the control blocks. This can cause an access violation to occur. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server for Windows NT versions 2.11 and 2.11.sp1. This problem was corrected in the latest Microsoft SNA Server 2.11 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodsna tn3270 ====================================================================== Keywords : kbnetwork Technology : kbAudDeveloper kbSNAServSearch Version : WINDOWS:2.11,2.11 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.