DOCUMENT:Q153122 09-AUG-2001 [winnt] TITLE :TrueImage Errors When Printing from a Macintosh PRODUCT :Microsoft Windows NT PROD/VER:3.10 3.50 3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Advanced Server, version 3.1 - Microsoft Windows NT Server versions 3.5, 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== When you print from a Macintosh to a non-PostScript print queue on a Windows NT Server, you may receive the following error message: ID 4014 source- macprint type- error Category- TrueImage print The TrueImage interpreter was unable to query the font list correctly to begin processing job. CAUSE ===== The PostScript interpreter in Windows NT 3.51 expects the PostScript format of the Macintosh to follow the LaserWriter Plus standard. This is usually not a problem because that is the printer (ppd) that defaults under Macintosh Services. However, if you have changed that default, you will get the ID 4014 error as described above. RESOLUTION ========== Change the driver back to the default, that is, LaserWriter Plus. This should not adversely affect the print quality. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 3.x. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT351search kbWinNT350search kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS351search kbWinNTS350search kbWinNT310Search Version : 3.10 3.50 3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.