DOCUMENT:Q152489 25-JUL-2001 [sms] TITLE :Inventory Fails to Inventory a Package PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.1,1.2 OPER/SYS: KEYWORDS:kbnetwork kbInventory kbsmsAdmin smsadmin smsinv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.1, 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== Inventory Packages on Systems Management Server (SMS) clients fails to return a positive value if the package is searching for files in separate directories. The Inventory Agent will find the files on the disk, but because they are not in the same directory, SMS does not report the package. This affects "add AND" packages. Invdos.exe in verbose mode shows that it does find the file, but then states, "number of matches 1 not equal to requested matches 2". "Add OR" packages are not affected, because it only requires ONE file for a match. "Add OR" packages will report normally. CAUSE ===== SMS does not take into account the possibility that the files may be in different directories. Because it does not walk the hashed hit list looking for the file names, it considers the package as not found, even though it has found the files individually. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server versions 1.1 and 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: prodsms software ====================================================================== Keywords : kbnetwork kbInventory kbsmsAdmin smsadmin smsinv Technology : kbSMSSearch kbSMS110 kbSMS120 Version : winnt:1.1,1.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.