DOCUMENT:Q152105 31-JUL-2001 [sms] TITLE :Quick Viewer Font Problem(s) When You Remote Control to Clients PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.1 OPER/SYS: KEYWORDS:kbnetwork kbtshoot smsremtshoot kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.1 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use Remote Control to access a Windows client, the fonts are not displayed correctly. They are spaced out and cannot be read. Some strings are truncated, some strings are too long and some strings are overlapped by some others. CAUSE ===== This problem occurs when a Cirrus Video Adapter and the Cirrus driver V1.24 (driver GD5434 set to more than 16 colors) are used together. RESOLUTION ========== To work around this problem, install a 16 color video driver. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.1.A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Product Support Services for more information. Additional query words: prodsms ====================================================================== Keywords : kbnetwork kbtshoot smsremtshoot kbRemoteProg Technology : kbSMSSearch kbSMS110 Version : winnt:1.1 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.