DOCUMENT:Q151986 13-FEB-2002 [sms] TITLE :Unable to Remote Control a Client on a Token-Ring Network PRODUCT :Microsoft Systems Management Server PROD/VER::1.1 OPER/SYS: KEYWORDS:kbnetwork kbtshoot smsremtshoot kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.1 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the Remote Control (Help Desk) to access a Systems Management Server client on a token ring network with rings bridged together with source-routing bridges (Loop Configuration), the following error message appears in SMS Administrator (the SMS Admin UI): The remote workstation did not respond CAUSE ===== The Token-Ring "Loop Configuration" provides an alternate path if a bridge fails and increases the network availability for the communication between segments (the traffic between two segments can flow through multiple routes), but the SMS Administrator is unable to manage unexpected packets (multiple copies of the same packet). RESOLUTION ========== To correct this problem, upgrade to Systems Management Server 1.2. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.1. This problem has been corrected in Systems Management Server version 1.2. Additional query words: prodsms ====================================================================== Keywords : kbnetwork kbtshoot smsremtshoot kbRemoteProg Technology : kbSMSSearch kbSMS110 Version : :1.1 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.