DOCUMENT:Q150485 08-AUG-2001 [winnt] TITLE :HPMON Causes an Access Violation in SPOOLSS PRODUCT :Microsoft Windows NT PROD/VER:winnt:3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.51 - Microsoft Windows NT Server version 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== SPOOLSS may cause an access violation, which will cause the Spooler service to fail. If Dr Watson is enabled you may get a report in DRWTSN32.LOG. CAUSE ===== The Spooler service (SPOOLSS) is a fairly simple and very reliable service. The Spooler service needs what are called Monitors to communicate with. The Spooler service has been designed to be modular which gives users the flexibility to add specific Monitors (device-specific drivers) to Windows NT. These Monitors run as part of the Spooler service. If the Monitor has difficulty, it can cause the Spooler to attempt to access memory not available to the Spooler; this is called an Access Violation. To help determine which Monitor is most likely at fault, check for a DRWTSN32.LOG. Open the file with an ASCII editor such as Notepad and search for the KeyWord FAULT. HPMON incorrectly handled a DLC timed out response from DLC. MORE INFORMATION ================ This issue with HPMON will appear exactly in the same code every time. Below is an example of DLC Timed Out causing a DRWTSN32.LOG. eax=7737afc8 ebx=00000002 ecx=00009999 edx=7737b06a esi=00717000 edi=7737b06c eip=77fa54bd esp=0098fe14 ebp=00716f5c iopl=0 nv up ei ng nz na po nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000286 function: wcscpy 77fa54b1 8b442404 mov eax,[esp+0x4] ss:00dfe737=???????? 77fa54b5 56 push esi 77fa54b6 8b74240c mov esi,[esp+0xc] ss:00dfe737=???????? 77fa54ba 57 push edi 77fa54bb 8bf8 mov edi,eax FAULT ->77fa54bd 668b0e mov cx,[esi] ds:00717000=???? 77fa54c0 8bd7 mov edx,edi 77fa54c2 66890a mov [edx],cx ds:7737b06a=9999 77fa54c5 83c702 add edi,0x2 77fa54c8 83c602 add esi,0x2 77fa54cb 6685c9 test cx,cx 77fa54ce 75ed jnz wcscpy+0xc (77fa54bd) 77fa54d0 5f pop edi 77fa54d1 5e pop esi 77fa54d2 c3 ret *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 0098fe18 77f25e3e 7737afc8 00716f5c 77377bb7 7737afc8 ntdll!wcscpy (FPO: [2,0,2]) 0098fe24 77377bb7 7737afc8 00716f5c 0079a142 7737866c kernel32!lstrcpyW (FPO: [2,0,0]) 0098fe34 7737866c 00716f5c 7737ac98 0098fea4 00000001 hpmon!Mystrtok (FPO: [2,0,1]) 0098fe50 773786ef ffff0002 0079a140 0098fe6c 00000001 hpmon!TranslatePjl (FPO: [EBP 0x0098fea4] [3,0,4]) 0098fea4 7737437a 0079c405 ffff0002 0079a140 77373f65 hpmon!DecodePjl 0098feb4 77373f65 0079a100 0070e5f8 0070e630 00000000 hpmon!DecodeIFrame (FPO: [1,0,0]) 0098ffb8 77f26c15 00000000 0070e5f8 0070e630 00000000 hpmon!ReadThread 0098ffec 00000000 77373bd9 00000000 00000000 00905a4d kernel32!BaseThreadStart 00000000 00000000 00000000 00000000 00000000 00000000 spoolss! STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: error print printing ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search Version : winnt:3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.